Support

Frequently asked questions

Is Tagsmith a subscription?

No. Tagsmith Pro is a single one-time purchase — pay once and it's yours, with no recurring fees, ever. Viewing metadata is free forever.

Does Tagsmith change my original photos?

Never. Every clean, edit, geotag or date-shift writes a new copy to your library. Your originals stay exactly as they were.

Where does my data go?

Nowhere. Tagsmith has no servers, no accounts and no networking code at all. Photos and their metadata are processed entirely on your iPhone.

The app says a photo couldn't be loaded.

Pick the photo again from the picker. If your library uses iCloud Photos with “Optimize iPhone Storage”, the original may need a moment to download — a good connection helps.

How do I check that the location was really removed?

Open the cleaned copy in Tagsmith: the Location section (and the map) should be gone. For strips of all metadata, Tagsmith verifies the result and says “verified” in the confirmation.

I granted limited photo access. Will everything work?

Yes — pick any photos in the picker and Tagsmith reads them directly, even if they're not in your selected-photos set. Saved copies land in your library as usual.

I reinstalled the app — how do I get Pro back?

Tap Restore Purchases on the Pro screen or in Settings while signed into the same Apple Account. Apple restores your purchase; you will not be charged again.

Which formats are supported?

Photos: JPEG, HEIC and PNG, including their EXIF, GPS, IPTC and XMP data. Videos: common QuickTime/MP4 files for location inspection and removal.